FAQ

Shipping and Delivery 

How long does shipping take 

UPS Mail Innovations/UPS SurePost, 3-7 Business Days, UPS 2-Day/OvernightFREEOnly charged in UK  

UPS Mail Innovations International, 2-10 Business Days, DHL Express available at check-out, 1-5 Business DaysFREECharged by CountryUS/Germany/France/ Australia/Italy/Spain 

UPS Mail Innovations International, 5-15 Business Days, DHL Express available at checkout, 2-5 Business DaysFREECharged by CountryOther International¹ 

DHL Express, 1-5 Business Days 

FREECharged by Country 

 

 I put the wrong shipping address 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. 

If you decide to cancel your order or change your shipping address, please write to us at tcoy770@gamil.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it.  

The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to the warehouse, we can then ship it to the correct address or provide you with a full refund. 
 

 

DO I have to pay tax 

international customers (outside of the Ununited Kingdom are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Coy e-commerce  and thus cannot be refunded.  
 
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country. 
 
Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee. 

 

How long will it take for my order Process my order 

 

It will take 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We do not ship orders the same day.

Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships.